Nakkel Logo

Nakkel

Support Center

How Can We Help You?

Get the support you need to succeed with Nakkel. From quick answers to strategic guidance, we're here to help.

Contact Support

Get personalized help from our team

Browse FAQs

Find quick answers to common questions

Learning Resources

Tutorials, guides, and best practices

Frequently Asked Questions

Find quick answers to the most common questions

How do I create my first campaign?

Getting Started

Creating your first campaign is simple! After signing up, click 'Create Campaign' in your dashboard, choose your objective, set your audience, create your ad, and set your budget. Our guided setup will walk you through each step.

What payment methods do you accept?

Billing

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and ACH bank transfers for accounts with monthly spends over $5,000. Enterprise accounts can arrange invoicing.

How does your AI targeting work?

Targeting

Our AI analyzes user behavior, content engagement, and community interactions to identify the best audiences for your ads. It continuously learns and optimizes to improve performance over time.

Can I pause or modify campaigns after they start?

Campaign Management

Yes! You can pause, modify, or stop campaigns at any time through your dashboard. Changes to targeting and creative may require up to 24 hours for review.

What's the minimum budget to start advertising?

Billing

You can start with as little as $50 for your first campaign. We recommend starting with $200-500 to gather sufficient data for optimization.

How do I track conversions?

Analytics

Install our conversion pixel on your website or use our API integration. You can track various actions like purchases, signups, downloads, and custom events.

What ad formats are available?

Ad Formats

We offer native feed ads, sponsored content, display ads, video ads, and carousel formats. All ads are optimized for mobile and desktop viewing.

How long does campaign approval take?

Campaign Management

Most campaigns are approved within 2-4 hours. Complex campaigns or those requiring manual review may take up to 24 hours.

Still Have Questions?

Our support team is here to help you succeed